Job Title: Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our team. You will be responsible for answering calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals. This role involves handling a high volume of incoming and outgoing calls, accurately capturing information, and providing tracking and shipping details for medications. You will also assist new and returning patients with their application processes.

ResponsibilitiesAnswer calls, emails, and other requests from patients and healthcare providers.Meet or exceed service level goals for call handling.Handle 65 incoming calls and 75 outbound calls per shift.Accurately capture information and update systems appropriately.Provide availability, tracking, and shipping information for patient medications.Assist new and returning patients with their application process for services.Essential SkillsExperience in customer service, particularly in high volume call centers.Ability to multitask and perform detailed work.Proficient computer skills, including Microsoft Word.Strong problem-solving abilities and capability to resolve issues effectively.Experience in handling multiple scheduling tasks efficiently.Knowledge of HIPAA regulations.Additional Skills & QualificationsHigh school diploma or GED.KY pharmacy license before starting.One year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field is preferred.Work Environment

This is a desk job in a close-door pharmacy where you will be talking to patients and providers on the phone. Shifts available include 8:00-4:30, 8:30-5:00, 9:00-5:30, 10:00-6:30, and 11:30-8:00. Calls are auto-connected, ensuring you will be on the phone constantly. The role includes a three-week in-person training from 8:30 to 5:00 PM. The dress code is business casual during training, then transitions to more casual attire. The company is expanding, offering opportunities for growth and potential permanent positions for those with great attendance and work ethic.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program 

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.