Experis IT ManpowerGroup has partnered with a leading **IT Co** in the **NJ, USA area** for a **US - Field Technical Spt Cons II - US2** role to assist their team. This is an Onsite role. **Industry: IT Co** **Title:** **US - Field Technical Spt Cons II - US2** **Location: Onsite – NJ, USA** **Duration:** **24+ months** **Pay: $28/hr** **Job Description** This customer-facing, HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success. **Key Responsibilities:** + Hardware Support: Configure, install, and repair hardware; troubleshoot mechanical and technical issues on HP products and potentially third-party software and networks. + Customer Interaction: Manage service events on customer sites, maintain customer satisfaction, and communicate effectively with HP and customer management teams. + Business Impact: Understand and manage the financial and business implications of service delivery, balancing customer needs with HP's contractual commitments. **Required Skills and Competencies:** + Mechanical Aptitude: Proficiency in using tools and alignment apparatus; ability to troubleshoot hardware issues. + Customer Service: Strong interpersonal skills, with a focus on relationship building and managing customer expectations. + Technical Knowledge: Experience with hardware repair, a good understanding of technology solutions, and the ability to learn new technologies quickly. + Organizational Skills: Ability to prioritize and manage multiple tasks and operational challenges effectively. + Physical and Work Requirements: + Ability to lift up to 50 pounds, bend, crawl, and work in various physical conditions. + Flexibility to work overtime, including during non-traditional hours, holidays, and shifts. + Business professional attire required: black slacks and a blue collared shirt. **Additional Information:** + Equipment Provided: Cell phone reimbursement, laptop/tablet. + Background Checks: Comprehensive checks will be performed, including employment history, education, drug testing, credit, and sex offender registries. + Education: High School diploma or equivalent required; additional hardware technology training preferred; college education is a plus. + This role demands a proactive, resourceful individual who thrives in a dynamic environment and is committed to both technical excellence and customer satisfaction. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.