**Position: Field Technical Support** **Location:** Colorado, CO **Duration :10+ months** **Pay Rate: $32/hr on W2** **We are looking for a Field Technical Support to join one of our Fortune 500 clients.** **Job Summary** The **Technical Support Lead** is responsible for providing end-user technical support and guiding authorized service providers. This role focuses on proactive issue monitoring, software service support, process improvement, and maintaining high customer satisfaction. **Key Responsibilities** + Ensure high customer satisfaction by understanding and fulfilling client requirements. + Manage and resolve customer issues promptly, escalating as necessary. + Provide post-sales software support and troubleshoot application issues for both local and remote accounts. + Lead technical support for hardware and software, resolving complex technical challenges. + Use proactive monitoring tools to identify and prevent issues. + Maintain documentation for work orders, software, inventory, and other related tasks. + Collaborate with teams to enhance operations and implement standardized processes. + Ensure data confidentiality and align work with business processes. + Solve problems independently and plan work efficiently with minimal supervision. **Education & Experience** + **Education:** High School Diploma, GED, or equivalent work experience. + **Experience:** 4-6 years in technical support, customer service, or a related field, preferably with HP products. **Preferred Skills** + Technical Support & Troubleshooting + Customer Relationship Management + Process Improvement & Preventive Maintenance + Knowledge of Operating Systems, Electronics, and Electromechanics + Familiarity with Field Service Management and Test Equipment + Strong understanding of Safety Standards and KPIs **We are looking for the candidate who are eligible to work with any employers without sponsorship** . If you’re interested, please click **“Apply”** button. If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.