Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. An Operations Lead drives and maintains operational readiness and excellence for our stores. You support the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation, and preservation standards. By engaging and influencing the store team through effective communication, you make sure operational goals are met to create an experience like no other for our customers.