The JP Morgan Private Bank Client Center Team leads the operation of the firm’s Client Centers around the world.  Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment.  We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave. 

As a Client Center Associate in the Private Bank you will assist in leading the day-to-day operations of the Naples, FL Client Center which is comprised of 5 private meeting rooms. You will work in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Your role will involve managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis and the opening of new satellite Client Centers.

Job responsibilities

Manage the Client Center reservation books, including reporting and metricsOversee Client Center’s daily meetings and eventsImplement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)Liaise with catering partners and back-of-house staff and conduct weekly BEO meetingsSurvey client experience and propose solutions based on feedback as neededManage financials to ensure that budgets are met annually  Assist in project analysis and opening of new satellite Client CentersLiaise with staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others

Required qualifications, capabilities, and skills

Bachelor’s degree required4+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experienceExcellent time management and written/ verbal communication skillsProficiency in Excel, PowerPoint and WordAbility to work flexible hours and meet deadlines