If you are a collaborative team member, solutions orientated and delivers premier client service, J.P. Morgan is the place for you!

As a Digital Client Service Vice President in the Private Bank you will lead a team responsible for all online needs of large family and institutional clients.  You will partner with Bankers, Client Service Associates, various Product Partners, and Operations teams to deliver a seamless and integrated approach to the Private Bank client online experience. 

Job Responsibilities

Act as the Digital Client Service Team Lead, overseeing a small team of Digital Client Service Associates Provide exceptional service to Private Bank clients within the digital platform Offer training and guidance to clients on effectively using digital platforms and tools Utilize multiple systems, often simultaneously, to provide quick and thorough service to clients across all of their accounts Research, follow up, and resolve client inquiries and problems through effective interaction with clients, advisors, client service associates, product partners, branch operations areas, and other staff in a timely and professional manner Maintain up-to-date knowledge of digital banking products and services to effectively address client questions and concerns

Required Qualifications, Capabilities, and Skills

7+ years of client facing experience in the financial services industry Strong to exceptional interpersonal, verbal, and written communication skills Experience with banking and investment products, including online banking Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint)

Preferred Qualifications, Capabilities, and Skills

College degree or equivalent financial services/banking industry experience preferred Prior experience leading a client facing team of direct reports in a high volume environment Experience working with large families and institutional clients