Position Summary...
What you'll do...
Position Summary...Director, Technology Operations
This is an exciting opportunity to join our Sam's Club Product Ops organization where you will be tasked with leading the enablement of our product strategy. The candidate will own a broad range of exciting projects that will require both strategic influence and thoughtful execution. In addition to being a key member of our Product Ops Leadership team, you will work closely with the Chief Product Officer to ensure the Product Team continues to be at the front of solving meaningful problems and delivering impactful outcomes.
What you'll do...Drives the execution of multiple business plans and projects: Identify customer and operational needs; develop and communicate business plans and priorities; remove barriers and obstacles that impact performance; provide resources; identify performance standards; measure progress and adjust performance accordingly; develop contingency plans; demonstrate adaptability and support continuous learning.Provides supervision and development opportunities for associates: Select and train; mentor; assign duties; build a team-based work environment; establish performance expectations; conduct regular performance evaluations; provide recognition and rewards; coach for success and improvement; ensure diversity awareness.Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity: Train and provide direction to others in their use and application; ensure compliance with them; utilize and support the Open Door Policy.Ensures business needs are being met: Evaluate the ongoing effectiveness of current plans, programs, and initiatives; consult with business partners, managers, co-workers, or other key stakeholders; solicit, evaluate, and apply suggestions for improving efficiency and cost-effectiveness; participate in and support community outreach events.Drives informed decision-making and ensures resolution of critical issues: Partner with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business; create communication strategy and content; educate sponsors, stakeholders, and executive leadership on program requirements; develop and implement a program management life cycle.Drives program management process improvement: Oversee and/or conduct gap analyses; evaluate and determine practicality of improvement opportunities; develop improved processes based on best practices and standards; ensure alignment of process improvement with department and company strategy; provide guidance to project leads on process improvement; gain buy-in and approval from leadership on process improvements; oversee the implementation of processes.Interprets and utilizes information for one or more initiative work streams: Use various analytical methodologies; develop solutions within business areas that reduce cost and meet business goals; prioritize assignments; ensure accuracy of business data; recommend program changes to stakeholders based on data; persuade cross-functional teams and stakeholders to implement changes.Evaluates program performance: Compare projections to actual results; identify and analyze key performance indicators and trend data; conduct return-on-investment analyses; review customer response and feedback from key stakeholders; identify and address cross-functional program and project issues; collaborate with teams across the company to leverage processes to increase service and product capabilities; recommend adjustments and process improvement ideas to leadership to meet deliverables.Leadership ExpectationsRespect for the Individual: Demonstrate and encourage respect for all; build a high-performing, diverse team; seek and embrace differences in people, cultures, ideas, and experiences; create a workplace and equitable experiences where associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform; drive a positive associate and customer/member experience for all; identify, attract, and retain the best, diverse team members.Acts with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance; model the Walmart values and lead by example to foster our culture; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.Service to the Customer/Member: Deliver expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and act with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.Strive for Excellence: Consistently raise the bar and seek to improve; demonstrate curiosity and a growth mindset; seek feedback, ask thoughtful questions, foster an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; exhibit resilience in the face of setbacks.About the TeamThe Sam’s Club Product Ops team consists of associates with program management, data science, operations, and technical backgrounds; all driven by the same mindset of enablement to our product org. Together, we innovate and drive the future of product management by anticipating the needs of our product org — often even before they know what they want themselves. We are a nimble group with an assorted background yet guided by the same north star, to propel our Product Managers forward so that they deliver delightful experiences for members and associates.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job.
Equal Opportunity EmployerSam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
BenefitsAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision, and dental coverage.Financial benefits include 401(k), stock purchase, and company-paid life insurance.Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00. Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years’ experience leading cross-functional teams.3 years’ experience using intermediate functionality of Microsoft Office.Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Managing a budget, profit and loss statement, or related financial process.Master’s degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area.Project Management Certification.At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years’ experience leading cross-functional teams.3 years’ experience using intermediate functionality of Microsoft Office.
Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.
Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Managing a budget, profit and loss statement, or relate financial process, Master’s degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management CertificationPrimary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America