Overview The User Engagement Librarian provides front-line reference and consultation services, and high quality, professional service to all library users. The User Engagement Librarian manages daily reference services and serves as liaison between the Access Services and USER Services Divisions of the Library, and between the library and several university departments. Functionally the incumbent will report to the Associate Director for USER Services. The ideal candidate will have a strong customer service orientation, communication and analytical skills, and solid reference, instruction, and searching capabilities. This is a hybrid remote-onsite position with the potential for faculty status. Responsibilities + Provides reference, search, and consultation services to onsite and remote library users + Manages daily reference services by triaging questions effectively to other librarian liaisons and subject specialists, and managing the liaison program + Acts as liaison to multiple academic departments and forges collaborative relationships with users + Promotes the library’s role in and participates on systematic review teams + Provides orientations to new users, participates in the EBM curriculum, develops and teaches classes and training workshops + Prioritizes user engagement and the user experience + Develops new and innovative service and instruction delivery methods + Implements special projects and new technologies as appropriate + Liaises with Access Services staff to provide interlibrary loan (ILL) support, and provides reference training as appropriate + Creates web resources (LibGuides) related to library services, programs, and products + Manages the library’s social media and participates in library communications and public relations + Serves as a member of the Collection Development team and other committees as appropriate + Participates in and promotes the library through programming and exhibits + Completes monthly, annual, and special reports for the department and library as needed + Additional duties as assigned Qualifications Education requirement:Master’s Degree in Library Science (MLS) or equivalent from an ALA accredited library school Technical/computer skills:Demonstrated computer and technical literacy Prior experience: + Basic reference experience including online and in-person reference and mediated searching + Strong interpersonal and communication skills and a strong customer services orientation + Flexibility and ability to manage competing priorities and deadlines + Proven ability to take initiative + Previous library experience, preferably in an academic health sciences environment Teaching experience:Basic supervisory experience, particularly in a team environment. The Capozzi Library is dedicated to building a diverse, inclusive, and authentic workplace. If you are interested in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Minimum Salary USD $60,000.00/Yr. Maximum Salary USD $60,000.00/Yr. New York Medical College offers a comprehensive benefits package for full-time employees* which includes: + Full range of Health Plans + Medical Plans (choice of EPO, PPO, High Deductible HSA) + Flexible Spending Accounts (FSA) + Dental Plans (PPO & HMO) and Vision Plan + Dependent Care and Transit Programs + Life Insurance, AD&D and Voluntary Supplemental Life Insurance + Short-term and Long-term disability programs + Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment) + New York Medical College Tuition Exemption Program for eligible employees, their spouse and dependent children + Legal plan + Employee Assistance Program + Early-Release Fridays (October - March) + Generous Paid Time Off + Vacation, Sick Leave, Personal Leave + Annual Holiday Schedule *Members of the 1199 SEIU and 32BJ unions may participate in some of NYMC’s voluntary benefits, but they participate in separate Health and Welfare benefit programs. New York Medical College (NYMC), a member of Touro University, is a health sciences College whose purpose is to educate clinical and public health professionals as well as researchers, to conduct biomedical and population-based research. Through its faculty and affiliated partners, the College engenders a diverse and inclusive community that promotes an atmosphere of excellence, scholarship and professionalism. Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment. Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330. Job Locations US-NY-Valhalla Requisition ID 2024-11238 Position Type Full-Time Schedule Shift 1 Hours Per Week 35 Travel 10% Category Library FLSA Status Exempt