As an Experience Design Senior Associate in CIB Markets Operations you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices. Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction. Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making. Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users. Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings. Assist in the analysis of market trends, user research studies, and user behaviour analyses to inform design decisions and contribute to the team's strategic thinking. Design operations experiences across our Markets Operations programs—and ideate and prototype to explore different options including articulation of target state experiences. Partner with Experience Design Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviours, and perform usability testing to see how your solutions work for users. Collaborate directly with engineering peers, advocating for the user’s perspective when working cross-functionally. Diagram the interactivity of the product, including user flows and wireframes—and detail the designs, built upon our Design System, that bring our solutions to life. Present work and articulate design decisions to senior stakeholders.

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services. Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite). Demonstrated experience in designing and optimising user experiences across multiple platforms, including web, mobile, and other digital channels. Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making. Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences. Plans and structures their own work, executing quality work within expected timeframes   Demonstrated experience with user-centered design approaches. Prior work collaborating within design teams (including other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers. Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping. Proficient in articulating the reasoning behind your choices and demonstrating an understanding of the technical constraints and opportunities that informed your design solutions.

Preferred qualifications, capabilities, and skills

Bachelor’s or master’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. Prior experience designing applications within complex business domains (financial services, other). Developing understanding of Accessibility Guidelines and Inclusive Design practices. Have shipped digital products or a launch-ready prototype. Understanding of basic technical context of your designs; familiar with HTML, CSS, and JavaScript. Foundational understanding of business needs, and how design connects with it. Knowledge and experience working in Agile methodologies a plus.