Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design on the Mass Affluent Card Design Team, you will play a pivotal role in shaping the user experience for Chase Freedom Unlimited, Freedom Flex, Slate Edge, and related products that deliver cash back rewards and payment flexibility to Chase’s customers. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

As a UX Design Lead, VP, you will lead large and impactful initiatives within the Chase Mass Affluent Card portfolio. You will be helping to shape the acquisition, application, management and servicing experience for customers. Success in this role will include utilizing a facilitative leadership style with senior design, research, product, and engineering leaders for the Mass Affluent segment. You will be a strong partner with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work. Be involved in creating new product and business strategy at the intersection of user needs and business goals. Work closely with other disciplines/LOBs to understand design context and collaborate within team for solutions.  Communicate expectations within the design team for standards of quality through creative direction and critique. Contribute to the creation of vision (“north stars”) that make strategy concrete. Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. Experience using and leading Design Thinking and Human-centered design methods with cross functional teams. Can direct self and others in both planning and structuring the work and executing on expected levels of quality. Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads. Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design. Strong facilitation skills and experience in design thinking employing a variety of methods and techniques to run complex design-led workshops.

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience Advocate for Accessibility Guidelines and Inclusive Design practices Comfortable with structuring and planning design work in cross-functional contexts Able to show how their understanding of technical constraints and opportunities informed design solutions Demonstrated ability to create work product that shows design intent/rationale. Demonstrated ability to participate in critique and incorporate feedback.  Proficient at tools and process and recommends new tools and/or process improvements.