User Experience Designer 

The Role 

Fidelity Investments is looking for a User Experience Designer who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers.  You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.  
 

The Expertise and Skills You Bring  

 
Experience 

2-5 years of UX or related experience is preferred 

A certificate/degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred 

Experience working on agile teams delivering value in digital products preferred 

A digital portfolio we can review online is required 

Skills 

Experience with design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing 

Effective communication skills, as a writer, presenter, and facilitator 

Familiarity with the value of design systems 

Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions 

An unwavering curiosity to ask why 

UX Designers typically: 

Manage the definition of the design work and deliver business outcomes across multiple product teams, with some guidance and coaching 

Have an opportunity to work with accomplished, experienced designers across Fidelity and build your skillset as you go 

Partner with user research to understand the customer problems to tackle 

Partner with the product owner to help inform product strategy 

Work across the organization to drive consistent customer experiences 

Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD) 

Provide design and product thought leadership 

The Team 

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity’s most critical business issues. 

The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, designing more effective rollout and adoption experiences, and paying close attention to every detail in the "last mile." 

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.