Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This is a hybrid position onsite three days a week in The Woodlands, TX or New Orleans, LA. Relocation assistance and sponsorship is not provided. 

JOB SUMMARY/PURPOSE

The User Experience Designer for Entergy’s AI organization will play a pivotal role in guiding our organization through the dynamic landscape of Artificial Intelligence (AI) and digital transformation. This position reports to the Director of AI Governance & Enablement and will help form and implement strategies that drive user adoption for our organization's AI initiatives using human-centric design principles. This role requires a dynamic and experienced design and/or change management professional capable of driving change at the product level through high-quality designs, ensuring that product users are engaged, informed, and ready to adapt to the transformative impact of AI technologies.

Collaborating with other members of the AI teams (fellow designers, Product Managers, Engineering team members, Business analysts, Business managers, Governance & Enablement teams, Platform teams), the UX Designer will focus on UX research, interaction, visual, and process design. The UX Designer will facilitate conversations with our business customers to learn and document their behaviors, attitudes, emotions, journeys, and pain points. The UX Designer will incorporate those learnings in creating innovative product designs, prototypes to aid in visualizing product vision, helping the AI teams re-design user processes, and strategizing on product rollout and communications to maximize the transformative impact of our AI products.

 

JOB DUTIES/RESPONSIBILITIES

1.            Product Thinking

Design experiences for successful product outcomes Engage and collaborate on product strategy Design end-to-end solutions        

2.            UX Craft & Visual Design

UX research & discovery Experience research, empathy mapping, ethnography, journey mapping Design strategy Information Architecture Wire-framing Prototyping Story Telling Interaction design and usability testing User interviews Design documentation and QA Understanding of material design library and best principles Setting up and managing design systems Staying educated on latest design best practices and trends          

2.            Change Management

Develop plans to facilitate AI technology adoption Collaborate with project leaders to identify and address change impact and potential areas of resistance to change Identify potential risks and challenges associated with new product development and incorporate mitigation plans in overall design Establish feedback mechanisms to gather user and stakeholder feedback. Incorporate feedback data to identify improvement opportunities to ensure successful product adoption        

3.            Stakeholder Engagement

Engage with project teams, business leaders, product users, and other stakeholders to understand requirements and concerns. Build and maintain relationships with key stakeholders to understand their needs and ensure ongoing support for projects. Incorporate strategy of integration of new products into existing business processes through design.

4.            Communication

Clarify your design process and when it fits within your team’s roadmap and goals Communicate design decisions and strategies Consistent communication with team members and stakeholders on the progress of design and product Communicate design’s role and value for Entergy’s customers and stakeholders Contribute to the development and delivery of project-specific user training         

5.            Facilitation

Facilitate design, brand, and product strategy sprint workshops Influence and collaborate with team members on executing successful outcomes Coordinate users’ inclusion through various methods e.g. rapid feedback, listening sessions, and usability testing Be able to deliver in a rapid, agile manner            

6.            Training and Enablement

Train and mentor AI teams and business customers on design thinking principles and techniques Collaborate with AI product delivery teams in incorporating design processes in delivery methodologies Collaborate with AI enablement specialists in developing guides to promote democratization of AI capabilities throughout the company.         

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor's degree or equivalent work experience

 

Minimum experience required of the position

Level I: 0-2 years of professional experience with a mix of UX design and change management experience; 5+ years of professional experience with a mix of UX design and change management experience in lieu of degree Level II: 2+ years of professional experience with a mix of UX design and change management experience; 6+ years of professional experience with a mix of UX design and change management experience in lieu of degree Level Senior: 5+ years of professional experience with a mix of UX design and change management experience; 9+ years of professional experience with a mix of UX design and change management experience in lieu of degree A background with product prototyping and testing, future visioning, strategy development, user journeys, UX research Exposure/experience designing UI and visualizations for analytics products desired Experience with change and communications strategies related to deployment of digital products preferred Experience with Agile development methodology preferred

 

Minimum knowledge, skills and abilities required of the position

Familiarity with industry design and prototyping tools (Sketch, Figma, XD, and Webflow) Excellent communication, collaboration, and organizational skills Ability to work independently and as part of a team Strong analytical and problem-solving skills Familiarity with energy and utility industry preferred

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Primary Location: Texas-The Woodlands Texas : The Woodlands || Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 117119
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.