Job Duties: Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development. As a member of the User Experience team, develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development. May telecommute (385.32271)

Employer will accept a Master's degree in Computer Science, Engineering, Human - Computer Interaction and Human Factors, or related technical field.

Position requires:

1. Deliver research studies from planning to execution;

2. Heuristic evaluation;

3. Cognitive walkthrough;

4. Journey workflow;

5. Usability evaluation;

6. Conducting Statistical analysis of user data utilizing R studio and Python;

7. Executing studies measuring and calculating customer satisfaction score methods (CSAT);

8. Team collaboration tools: Figma / Figjam; and

9. UX research methods: System Usability Score (SUS).

Career Level - IC2