Position Purpose:

The User Experience Manager is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.

Key Responsibilities:30% Strategy & Planning:Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experienceAligns user experience efforts across products and projectsCommunicates with key user and operational groups to understand business needsElicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners 40% Delivery & Execution:Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterpriseDocuments, reviews and ensures that all quality and change control standards are metReviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user prioritiesReceives and prioritizes incoming requests from business partners and stakeholdersGuides the analysis of user experience data and provides recommendations to address business needsCoaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practicesGuides the creation of designs such that information is easy to find, consume and understandGuides the communication of ideas and designs to end users and product team members30% People:Provides leadership, mentoring, and coaching to User Experience professionalsAttracts, retains, and develops top talentConducts annual and mid-year reviews, reviewing individual development plans and providing performance feedbackFosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impedimentsActs as a proponent of UX practicesAdvocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Guides more junior team members in strategy, alignment, analysis, and execution tasksParticipates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Direct Manager/Direct Reports:Typically reports to the User Experience Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Must be legally permitted to work in the United States
Preferred Qualifications:5-7 years of relevant work experienceExperience working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team membersProficiency in guiding more junior team members through User Experience fundamentals in a professional settingExperience managing and growing team members in a professional settingExperience balancing workloads across teamsMastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the othersMastery in translating user needs into visual assets and guiding others to do soMastery in working as part of a collaborative, cross-functional modern software development team
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:No additional education
Minimum Years of Work Experience:5
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needsBalances Stakeholders: Anticipating and balancing the needs of multiple stakeholdersBuilds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goalsCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesDevelops Talent: Developing people to meet both their career goals and the organization's goalsDrives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectivesDrives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to actionManages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clearOrganizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamicsSituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations