Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Chase Branded Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

In this role, you will help to lead, define and shape understand our customers and their relationships with new value propositions - aligning Go-to-market (GTM), offering, and key moments of truth for our cardholders. This is inclusive of anything from unboxing, to digital touchpoints, to servicing. You will have a strong consultative muscle and can partner effectively with product and other cross-functional partners to both gather necessary inputs and get to winning outcomes.

Job responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market Partner with design, content, and other cross-functional partners to prioritize the most impactful research moments and methodologies with the resources you have.  Refine research into actionable and digestible narratives that inspire our design teams and our partners alike

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization Experience in designing  high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs Demonstrated strong narrative skillset is a plus Proven ability to identify and conduct appropriate research techniques within constraints (i.e budget, time) and self-drive that work through to completion Demonstrated capability to break down organizational silos to either bring partners along or gather relevant inputs

Preferred qualifications, capabilities, and skills

Prior consulting or agency experience is a plus