**Please note, this is a full-time (40 hours per week) internship role based out of New York, NY (Hybrid).** **As a User Experience (UX) Design Intern, you will help shape digital transformation across BMO Capital Markets, executing on our global client-centric product design experience strategy. You will work in a fast-paced environment, learning the experience design process: engage, identify, discover, innovate, realize, analyze. You will join a team designing best-in class financial product solutions for our users.** **As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a** **difference.** You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee Resource Groups to further develop your network within BMO. **Interested in learning more about our campus program?** Stay up-to-date with BMO Campus Recruitment by following us on Instagram @BMO_on_Campus and joining our LinkedIn group BMO Campus Recruiting & Early Talent. **Note: Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities. Student who recently graduated are invited to apply to our New Grad opportunities which are available at** **https://jobs.bmo.com/us/en/new-grad** **To apply for this opportunity, please submit your cover letter, resume and an unofficial copy of your academic transcript. By applying for this general posting, you will be considered for a number of different student opportunities across multiple locations. If you are selected to move forward, you will be provided additional information.** Supports the profitable acquisition and growth of priority customer segments through the development and execution of segment-driven integrated product, cross-channel, sales, marketing and pricing strategies. Supports the sustained growth of Key Performance Indicators (e.g., new customer acquisition targets, share of wallet growth, revenue and earnings, and segment engagement targets) to achieve customer acquisition and revenue growth targets. + Apply and advocate for design thinking to elevate design maturity across the organization + Conduct user research better understand user & business needs and objectives (e.g. user interviews, usability tests, workshops, user journey maps, etc.) + Produce design artifacts to facilitate ideation and define solutions (e.g. whiteboards, user flows, wireframes, prototypes, etc.) + Present and communicate ideas with stakeholders and other teams + Provide detailed design specifications and documentation for UI development team + Identifies short- and long-term value creation opportunities for target customer segments. + Recommends changes to maintain the overall business for the customer segment. + Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. + Provides advice and guidance to assigned business/group on implementation of solutions. + Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. + Conducts independent analysis and assessment to resolve strategic issues. + Builds effective relationships with internal/external stakeholders and ensures alignment. + Breaks down strategic problems, and analyses data and information to provide insights and recommendations. + Designs and produces regular and ad-hoc reports, and dashboards. + Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. + Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. + Executes work to deliver timely, accurate, and efficient service. + Contributes to the development of customer experience blueprints for priority customer segments and customer value propositions to identify value-creation opportunities, such as new tools or services. + Coordinates streams of work with multiple internal partners (e.g., Product, Marketing, Sales, Pricing, Risk, Technology, Operations) to deliver a seamless customer experience. + Reviews the customer segments for effectiveness, considers industry trends to recommend and/or implement enhancements. + Works closely with the Enterprise Customer Experience team to design, develop, and implement customer experience tools and frameworks. + Analyzes trends, behaviors, and demographics to build increased understanding of customer needs and expectations, track performance, and address any issues. + influences others with or without formal authority to structure ideas or proposals that engages the agreement, commitment, and championship of others. + Focus may be on a business/group. + Thinks creatively and proposes new solutions. + Exercises judgment to identify, diagnose, and solve problems within given rules. + Works mostly independently. + Broader work or accountabilities may be assigned as needed. **Qualifications:** + Currently working towards a certificate or degree in Design, Human-Centered Interaction, or other equivalent discipline + Experience with design/wireframing/prototyping tool (e.g. Figma, Sketch, Adobe CC, etc.) + Demonstrate design thinking and craft a portfolio with at least 2 UX case studies + Working experience with developing customer acquisition, segmentation, and growth strategies and market research. + Strong understanding of applicable policies, procedures, and practices. + Solid understanding of related legal and regulatory requirements. + Specialized knowledge from education and/or business experience. + Verbal & written communication skills - In-depth. + Collaboration & team skills - In-depth. + Analytical and problem solving skills - In-depth. + Influence skills - In-depth. **Salary:** $48,400.00 - $90,200.00 **Pay Type:** Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards **About Us** At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.