divfont face=arial size=2 color=#333333As part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333strongWhat is the role?/strong/font/divdivfont face=arial size=2 color=#333333The Sydney Analytics teams are aligned to our industry leading Sell-side Trade Order Management Solutions (TOMS) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations. As part of the team youll provide exceptional customer support to our clients using our TOMS Sell-side OMS products. Here you will continue to build your knowledge on the industry, OMS functionality and Bloomberg terminal./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333Being part of the team means youll be providing solutions to help service our existing clients as well as on-boarding new clients. Youll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions. You will have an adaptable approach, providing outstanding customer service./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team, or progressing into an Enterprise Relationship Support role./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333Well trust you to provide expertise in the 3 core areas below:/font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333Client Service – At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333Product and Domain Expertise - You’ll know your customers’ business, our competitors, and Bloomberg’s product offerings. Keeping up to date with market trends while understanding the impact on our clients is essential. You will develop your knowledge of our products and customers workflows, sharing and building this knowledge across your team./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333Business Impact - This is the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering. Youll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance./font/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivfont face=arial size=2 color=#333333strongYoull need to have:/strong/font/divdivullifont face=arial size=2 color=#3333333+ years experience in a Financial Services or Financial Technology organization/font/lilifont face=arial size=2 color=#333333Previous experience in a client facing environment covering Fixed Income OTC markets/font/lilifont face=arial size=2 color=#333333Minimum 1 year of experience in supporting or using order management or electronic trading systems/font/lilifont face=arial size=2 color=#333333Knowledge of sell-side markets and an understanding of the full trade life cycle of OTC instruments/font/lilifont face=arial size=2 color=#333333Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.)/font/lilifont face=arial size=2 color=#333333The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills/font/lilifont face=arial size=2 color=#333333Excellent customer service skills/font/lilifont face=arial size=2 color=#333333Ability to assist with product testing and project management work/font/lilifont face=arial size=2 color=#333333Demonstrated continuous career growth within an organization/font/lilifont face=arial size=2 color=#333333Strong presentation and communication skills in English/font/li/ul/divdivfont face=arial size=2 color=#333333strongWe would love to see:/strong/font/divdivullifont face=arial size=2 color=#333333Knowledge of connectivity protocols such as FIX, TNP, XML/font/lilifont face=arial size=2 color=#333333Interest in technology and coding skills/font/lilifont face=arial size=2 color=#333333Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality/font/li/ul/divdivfont face=arial size=2 color=#333333br style=margin-bottom: 0px; margin-top: 0px;/font/divdivdiv style=margin-top: 0px;font face=arial size=2 color=#333333strongIf this sounds like you:nbsp;/strong/font/divdiv style=margin-bottom: 0px;font face=arial size=2 color=#333333Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this: a href=http://www.bloomberg.com/professional data-destination=rte:bind style=cursor: pointer; margin-bottom: 0px; margin-top: 0px;http://www.bloomberg.com/professional/anbsp;/font/div/divdivfont face=arial size=2 color=#333333br style=font-weight: 400; text-align: start; font-style: normal; letter-spacing: normal; margin-bottom: 0px; margin-top: 0px; orphans: 2; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;/font/divbr Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net