User Support Services Specialist (Confidential)
Rutgers University
Recruitment/Posting Title User Support Services Specialist (Confidential) Job Category Staff & Executive - Information Technology Department OIT-Enterprise Service Delivery Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a User Support Services Specialist (Confidential) for the Office of Information Technology. The position is responsible for providing end-user support and oversight at the OIT Computing Labs and the Help Desk through various support channels. The position, as a part of FT escalation team, will focus on the ensuring student staff have the necessary access and resources (including training, path of escalation, and coaching) to provide excellent IT support at various OIT support locations on the NB Campus.
Among the key duties of this position are the following: Assists the management team with hiring, training, and supervising Level 1 through Level 3 student staff and directly handle support escalations (phone, email and in-person) for the Rutgers community. Upkeeps knowledge base for staff, participating in committees and outreach events, addressing various day-to-day operational needs, and providing real-time guidance to student staff online and in-person. Participates in various projects: conduct testing, assist with writing/reviewing of technical documentation, as well as coordinate training and other projects as necessary. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Exempt Grade 05 Position Salary Annual Minimum Salary 79013.00 Annual Mid Range Salary 99952.00 Annual Maximum Salary 120890.00 Standard Hours 37.50 Union Description Administrators Confidential Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a User Support Services Specialist (Confidential) for the Office of Information Technology. The position is responsible for providing end-user support and oversight at the OIT Computing Labs and the Help Desk through various support channels. The position, as a part of FT escalation team, will focus on the ensuring student staff have the necessary access and resources (including training, path of escalation, and coaching) to provide excellent IT support at various OIT support locations on the NB Campus.
Among the key duties of this position are the following: Assists the management team with hiring, training, and supervising Level 1 through Level 3 student staff and directly handle support escalations (phone, email and in-person) for the Rutgers community. Upkeeps knowledge base for staff, participating in committees and outreach events, addressing various day-to-day operational needs, and providing real-time guidance to student staff online and in-person. Participates in various projects: conduct testing, assist with writing/reviewing of technical documentation, as well as coordinate training and other projects as necessary. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Exempt Grade 05 Position Salary Annual Minimum Salary 79013.00 Annual Mid Range Salary 99952.00 Annual Maximum Salary 120890.00 Standard Hours 37.50 Union Description Administrators Confidential Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP
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