Position- Part-Time Usher Facility Name- Sames Auto Arena Location- Laredo, Texas POSITION: Part-Time Usher DEPARTMENT: Events REPORTS TO: Director of Operations and Event Services Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Usher for ASM Global/Sames Auto Arena. Essential Duties and Responsibilities Include the following: Be on time. Be in a clean, presentable uniform and ready to work at your call time. Smile, make eye contact and be courteous! Be proactive – approach your guest, don’t wait for them to approach you. Be certain that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?). Escort all guest to their seats when possible. Inspect your area prior to an event to be certain that is clean and presentable to our guest. Check each ticket thoroughly noting date, section, seat and row number. Receive and act upon complaints from guest and refer them to your supervisor if unable to satisfy their needs. Know where your supervisor is at all times. Keep aisles clear of people. Politely inform guest where smoking is allowed. Notify your supervisor when spills or accidents occur in your section. When observing a guest with unauthorized contraband, contact your supervisor immediately if your polite request is met with resistance. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Previous customer service experience required. Skills and Abilities Bi-lingual (English/Spanish) will be strongly preferred. Strong communication and teamwork skills are a must. Other Qualifications MUST BE 18+ YEARS OLD TO APPLY Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Apply at- Sames Auto Arena/ ASM Global 6700 Arena Blvd. Laredo, TX 78041 Applicants that need reasonable accommodations to complete the application process may contact (956) 791-9192 ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.