POSITION: Usher/Ticket Taker DEPARTMENT: Guest Services REPORTS TO: Front of House Manager FLSA STATUS: Non-Exempt Summary The primary responsibility of this position is to help create a positive event experience for all guests at the Stranahan Theater by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Stranahan Theater to maintain a superior level of customer service. Essential Duties and Responsibilities + Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant. + Enthusiastically greet guests and provide event information. + Escort guests to their sections/seats, frequently when the theater is dark. + Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections. + Proactively approach guests that may have a question, difficulty, or complaint. + Creatively resolve guests' troubles up to the level where intervention by a supervisor is required. + Identify and respond to emergencies, involving Security or Supervisors as appropriate. + Remain calm and direct guests to the designated area of safety in the event of an emergency. + Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management. + Other duties and unexpected needs as assigned by management. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications and Experience + Candidates must be 18 years of age or older. + High School degree or equivalent is required. + Must be able to communicate clearly, have a friendly disposition, and a smile! + Previously demonstrated strong Customer Service experience is required. + Candidates must be able to stay calm in the stressful and fast-paced environment of an arena. + Experience in handling conflict in a friendly and effective manner is preferred. Physical Demands + Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs. + Ability to verbally communicate in a clear manner with guests, teammates, and building staff. + Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights. + Continuous standing and walking, including up and down stairs. + Ability to lift and carry up to 10 pounds. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.