Facility: SNHU Arena
Employment Type: Part-time
Job Title: Usher/Ticket Taker
Reports To: Security Manager
FLSA Status: Part-time/Hourly/Non-exempt
Summary: The overall role of the Usher/Ticket Taker at SNHU Arena is to ensure tickets are collected from all patrons attending ticketed events, to direct patrons to other areas of the venue as necessary and to advise management of any business issues or hazards. All duties must be carried out with careful attention to providing excellent customer service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Greet all patrons upon entry to facility with excellent customer service.
Direct patrons to their correct location and/or seat in a courteous and efficient manner
Must provide the level of customer service expected by ASM which requires being helpful, patient, polite and courteous to patrons at all times.
Verify tickets and direct the patrons to the proper entry at the facility.
Resolve patron complaints and/or problems. If a particular problem cannot be resolved, an on-site member of Management or event security should be notified.
Monitor assigned work area including patrons. If problems occur from patrons who are causing any disturbance during an event the Usher/Ticket Taker should immediately contact the nearest supervisor, event security, or police officer.
Maintain predictable and reliable attendance.
At the beginning of your shift, wipe down the seats in the pavilion, check to make sure that the sections are clean and clear of debris and check seats for damage.
At the end of an event, assist in clearing patrons from the building by instructing them towards exit doors. Check seating for lost articles.
At the end of an event, clean the pavilion by picking up cans, cups and other debris.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:

6 months customer service experience required.
High School Diploma or equivalent desired.
Or equivalent combination of education and experience

Skills and Abilities:
Good oral communication skills and the ability to read, write and communicate effectively in English.
Excellent hospitality and customer service skills, service standards, guest relations and etiquette.
Desire to work as a team.
Mature judgement and professionalism in handling all matters
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing for 4-8 hours or greater as required.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply:
or
Chris Pelletier, Director of Finance
SNHU Arena
555 Elm St.
Manchester, NH 03101

Applicants that need reasonable accommodations to complete the application process may contact 603-644-5000
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.