In this role, you will play a key role in transforming our support operations to deliver outstanding customer experiences. You will work closely with team members across the organization to identify challenges & opportunities for improvement and ensure global alignment & consistency of our critical processes & procedures. 

Who you are:

You will be a seasoned IT Professional with a passion for service improvement and challenging projects. You're a strategic thinker, a skilled communicator, and a a strong leader, able to coordinate diverse & complex projects. You thrive in a fast-paced environment, building relationships, identifying improvement opportunities, juggling multiple projects, and delivering results that exceed expectations.

For this role, you will need:

A good knowledge of Emersons Enterprise IT organization. Experience working in an IT role & a passion for service improvement. Ability to form strong relationships & be able to lead/influence others. Excellent communication & interpersonal skills Ability to adapt to changing priorities & challenges. Strong problem solving & decision-making skills. An organized & analytical approach to workload.

Preferred experience/qualifications/attributes that set you a part:

3+ years of experience in a similar role. Good understanding of IT policies, processes & procedures. Project management training. Having worked as part of a large/global team. Multilingual - especially in Spanish, Portuguese.

 

Our Offer to You: 

 

We offer the chance to join a dynamic & collaborative work environment where you can make a difference & help us improve our service, with a competitive benefits package & scope for career growth. 

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.

 At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

Black Employee Alliance Diverse Abilities HOPE LGTBIQ + Allies CR Costa Rica SOMOS Mosaic Women's Impact Network

 At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

 We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

 We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.