We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As an integral member of the Digital Banking and Experience Design Team, reporting to the Sr. UX Manager, Accessibility, the UX Accessibility Lead, will be responsible for the design of employee-facing software applications. The UX Accessibility Lead supports our Digital projects and initiatives, providing accessibility-specific expertise at every step of the project lifecycle, from the business requirements, through thoughtful planning and estimation, design, build and test stages. The goal of the role is to ensure the end result is a product perfectly usable by anyone who uses assistive technology. You’ll work closely with the Content Writers, UX Designers and UX Researchers on the team to make sure our software meet digital accessibility standards, while providing the best banking experience for our frontline workers and our clients. You’ll make recommendations for design, content and code that aligns with CIBC’s inclusive design standards so that any employee using assistive technologies can use our customer servicing tools. You’ll provide high-level consultations and training for our partner teams to meet CIBC’s high standards of client and employee satisfaction.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Assistive Technology expert - You’ll use various assistive technologies such as screen readers, text scaler and dictation software to test the usability of our internal applications. You’ll actively participate in user research and use the results to make accessibility recommendations, present cases for change in a compelling manner to stakeholders and to a wide range of audiences, from technical to non-technical. Advocate your proposals and requirements, ready to assist others in implementing your recommendations.

Accessibility Champion – You’ll help create an inclusive environment by making our stakeholders, development partners, executives and designers understand the need to consider accessibility with every design decision. As a SME about accessibility guidelines, you will collaborate with diverse stakeholders, design teams, product owners and internal pod members. You’ll support and lead activities that focus on articulating the value of inclusive design to our internal partners.

Critical thinking - You will implement change to elevate effectiveness and work through complexities in order to identify solutions aligned to our Digital business priorities. Leveraging your subject matter expertise, you will create actionable recommendations that drive accessibility. Your skills in navigating complex challenges will be key in presenting findings and influencing change.

Who you are

You can demonstrate 4-6 years of work experience in Accessibility expertise, supporting projects and initiatives in defining technical accessibility requirements and solutions. It’s an asset if you have experience in accessibility testing, to support QA teams conducting the testing.

You can demonstrate 4-6 years of work experience working with or on a UX or a digital team, with UX experience for web and software applications. You can support the UX disciplines including UI, design, content strategy, research and accessibility. It's an asset if you have experience with Salesforce or Pega platforms.

You can demonstrate intermediate to expert level knowledge of WCAG and EN301, can interpret and make recommendations in reference with the WCAG against a variety of complex design considerations and decisions.

You have experience partnering with developers, showing them code snippets and examples to solve defects. It’s an asset if you have coding or development experience.

You can demonstrate experience working on Digital projects in Waterfall, Agile and hybrid scenarios with the digital project lifecycles from planning stages through to build and testing.

You have a degree/diploma or certification in Accessibility, Computer Science, Engineering, Industrial Design, Business, Information Studies, Product Design or related fields.

You're digitally savvy. You're comfortable with the usual range of tools such as JIRA, HP ALM, Excel, Word, PowerPoint, Outlook, Figma, Mural, SharePoint and Confluence.

You have intermediate to expert level experience with Screen Readers such as JAWS and NVDA. It’s an asset if you’re familiar with assistive technologies.

You're driven by collective success. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. 

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-02-07

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, Accessibility Testing, Agile Methodology, Application Lifecycle Management (ALM), Atlassian JIRA, Coding Languages, Digital Designs, Digital Technology, Inclusive Design, Job Access With Speech (JAWS) Accessibility Testing, NVDA Accessibility Testing, Pega Platform, Product Design, Product Lifecycle, Salesforce Platform, Software Applications, Use Cases, User Experience (UX), WCAG, Web Accessibility