Upbound Group

UX Designer/Researcher

This role will manage comprehensive UX enhancement initiatives using effective research, strategy development, design, validation, and optimization methods. Utilizing our expansive tool-stack and established process, this role will contribute to the evolution of our design programs for all RAC Brands. This role will be responsible for building a better understanding of our users through long-term research (qualitative/quantitative) and develop managed assets to share with stakeholders. As a champion for design thinking, this role will initiate, engage and manage the strategic development of thoughtful experiences through effective relationships across the company.

• Partner closely with cross-organizational teams- including development teams, product managers, operations, store support, merchants and legal to design effective solutions that are feasible for development, intuitive for customers and drive business growth.
 
• As a user advocate across various business segments (customer/store operator/merchants), you’ll be responsible for working inclusively across multiple teams to gather business perspectives/requirements needed to contribute to successful design and development.

• Lead design innovation centered around business growth, retention, marketing, and risk/compliance standards.

• Manage UX team backlog, planning, roadmap, and collaboration through weekly meetings.

• Build and manage research/planning roadmap to better support upcoming projects and discover future initiatives.
 
• Ability to effectively distill complex concepts into comprehensive and digestible solutions.
 
• Ability to effectively understand complex problems, effectively collaborate with stakeholders and promote desirable solutions.
 
• Assist, create and communicate ideas through most effective delivery method (mapping, designs, mocks, presentation, flows, reports).
 
• Own research repository to enhance team insights with sharable assets and stakeholder feedback loops

• Manage process and delivery of various testing and research methods (user studies, A/B experimentation, card sorting, process mapping, heat mapping etc.).

• Close collaboration and solution development with optimization team to promote companywide growth.

• Assist in MVT and A/B methodology used to improve optimization and/or deploy features.
 
• Remain up to date with current market trends, business trends and design patterns/trends.

• Facilitate design workshops on large enhancement initiatives to ideate, gather requirements and determine next steps needed to deliver efficiently.

• Consistently deliver high-quality work efficiently- the ideal candidate will have experience around UX process mapping, building and uphold high standards.

• Liaison between business and developers facilitate and ensure UI handover, implementation and functionality.

• This role should embody a strong entrepreneurial drive with a good understanding of business needs and goals.

• Ability to collect all necessary inputs to inform simple (minimum viable) solutions, while keeping the large vision and/or upcoming enhancements in consideration.

• Close partnership with Digital Experience/Merchandising team to effectively map and optimize personalization across brands.   

Ability to work in-office Monday through Friday (Plano, TX)

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