This role is focused on supporting the UX design needs which defines and designs ideal customer experiences for Amazon Devices' Trade-In & Pre-Owned Business. Trade-in is a program that enables customers to trade-in and upgrade their older devices in order to get a discount on our newest products. Pre-Owned Business is a program that refurbishes and resells traded-in or returned devices, and focuses on helping customers discover and evaluate the condition and quality of a pre-owned device. Both programs drive the devices flywheel by providing incentives to take back old devices that no longer work or are less energy efficient in a safe and sustainable way.

This roll will support initiatives to help customers discover and evaluate their trade-in options by defining and designing elegant experiences at every stage of the customers trade-in journey. This roll will work closely alongside research, project management, engineering, operations, and marketing to define and design elegant solutions to address our most pressing trade-in / pre-owned customer problems. This role will visualize customer flows for different customer types, utilize customer data and research to inform their design decisions and recommendations, design interfaces across platforms (desktop, mobile), support the creation of internal tools to scale content and internal team processes, and be a strategic partner that drives concensus and decision making across the team.

Key job responsibilities
• Collaborate and work cross-functionally with design, product, and engineering teams from design concept to design solution, setting UX guidelines, creating assets, and aiding in bug fixes to ensure bar-raising quality all the way to market.

• Create the vision for developing, communicating, and implementing the user experience and associated UI framework and assets on a range of products; follow through with the processes and tactics to fulfill the vision.

• Use various inputs to identify and define exciting new concepts, opportunities, and customer problems.

• Work strategically with team members and leaders across the organization, leveraging a user centric and data driven approach to driving consensus and decision making.

• Consider the internal tooling required to support front-end customer experiences, along with pattern libraries and templates for a variety of users on our platform.

• Identify and utilize common patterns for mobile, desktop, and e-commerce platforms.

• Consider how emerging technologies can unlock new customer experiences and scale business operations.

• Inspire, mentor, and lead designers across the UX team, and teach/model human centered design
processes to partner teams.

• Develop and nurture relationships across the team, Amazon, and disciplines to promote collaboration and efficiency on Amazon projects.

A day in the life
As a UX Designer in the Devices Customer Insights and UX Team, your day to day can vary widely, you could be facilitating brainstorms with cross-functional team members, influencing trade-off conversations with product and engineering partners, designing elegant customer experiences to address customer problems, influencing what features are must have vs. nice to have on a BRD, and more.

You will share and present your designs at varying levels of fidelity to peers, partners, and leadership to get guidance and feedback, and dive deep into user research and insights to drive strategic conversations that will help you arrive at design solutions and influence decisions.

You will be encouraged to learn new skills, and mentor other UX designers who seek your guidance and support.

About the team
We are a global organization building platforms and programs to support device sales and engagement in e-commerce across shopping platforms. We are a multi disciplinary team of designers, researchers, and technologists that can envision, create, and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community.