anage all aspects of participant recruitment for user experience research studies, including but not limited to: recruiting from multiple sources, outreach, screening, scheduling, participation agreements, privacy, and incentives management.
Identify team needs and gaps. Continuously examine, experiment, and measure improvements to our research operations and processes.
Grow, foster, and administer new participant panels.
Maintain UX research operations handbook documentation with accurate, standardized, and transparent processes and procedures.
Create, document and follow our recruitment best practices and use the most appropriate databases / tools to filter and screen participants.
Create and manage libraries of templates for team members to use, for example, but not limited to, recruitment screeners, issue templates, email templates.
Manage Research Operations budget / credits allocated by tracking and forecasting spending on incentives, credits spent on studies, and working with the UX Research Manager to adjust accordingly.

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