About Us

We love pizza. We eat it a lot. There’s no doubt about that and we’re proud of it. But what makes us different is that it’s our people that drive the success of our business.

Pizza Hut Digital & Technology is transforming the way Pizza Hut & franchises provide our digital capability. We want to make it easy to get the best pizza and digital is at the core for this. We are committed to building innovative digital solutions, providing our customers with an exceptional experience. From building a world-class platform and clean mobile experiences we are pushing the boundaries to ensure we are a source of innovation.

Responsibilities

Define and deliver UX research strategy for Pizza Hut Digital & Technology. Advise leadership team, using research insights to guide and support business strategy. Identify and lead strategic research priorities, with a hands-on approach to key projects. Coach junior teammembers, setting clear targets and supporting their career aspirations. Manage research budget, with accountability for software and suppliers. Develop and deliver a training and governance programme, allowing product squads (design, product management and engineering) to independently deliver tactical research. Scale research capacity to meet market demand using contractors and “research as a service” partners. Own the management and reporting of our global UX CSAT survey. Manage our central research repository, ensuring squads and stakeholders have easy access to relevant research. Build a comms strategy to build engagement and excitement around research, to grow understanding and customer-centricity. 

Requirements

Experience in using research to influence the strategic direction of B2C and B2B product businesses. Fluency in a wide rage of usability research methods, including cross-cultural research. Proven presentation, influencing, and stakeholder management skills.  Excellent analytical skills, with a strong grasp of qualitative and quantitative techniques. Ability to build strong relationships with design, CRO, data and product teams. Relevant coaching, project management, and research governance experience. Familiarity designing and delivering training for non-researchers. Experience with global and/or franchise businesses strongly preferred.

Pizza Hut, as a member of the Yum! Brands family recognizes the importance of having an inclusive culture with diverse teams and a steadfast commitment to developing a company culture where everyone feels respected and belonged. One of Pizza Hut’s core values is to believe in all people, and we create an environment where differences are sought out and celebrated.