Description We are looking for a UX Researcher to join the team designing the Dash Cart, the physical shopping cart that is transforming in-person shopping by putting the shopper in control and augmenting their in-store grocery experience. You will help design and development teams work backwards from the user, through a variety of research tools to create amazing experiences for in-store shoppers Key job responsibilities You will support research and insights that drive product decisions for the Dash Cart and other in-store experiences. Dig deep into core emotions and experiences that exist around shopping, store navigation, budget management, list management, food and nutrition, and day to day personal economics. Collaborate and share your learnings with development teams, including design, product management, software and science. Support insights on physical and digital shopping experiences, associate and fleet management tools. Apply research methods appropriate to the questions at hand, from generative to evaluative, adapting methods as needed to support organization and product needs. Provide guidance to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations and conversations to build consensus and persuade actions based on findings. Iteratively evaluate solutions until outcomes are achieved or hypotheses are proven wrong, informing and aligning on any trade-offs. Create the necessary research artifacts (archetypes, tenets, journey maps, insights docs, frameworks) to help teams progress in their work. About the team The ECO (Easy Checkout) team sits within World-Wide Grocery Stores Tech Team (WWGST), which is building a best-in-class grocery experience for customers, whether shopping in store or online. You will be part of a team of passionate researchers,designers, product managers, applied scientists, software and hardware engineers who are defining, building, and delivering Amazon Dash Cart experiences that shoppers love. Our team is located across Seattle, WA, Boston MA and the Boston MetroWest area - Hudson, MA. This role works out of our Boston and Hudson offices. Basic Qualifications Expertise in qualitative research methods and comfort with quantitative methods Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-pace environment. • Strong portfolio of past work experience and deliverables: demonstrating impact, including generative and evaluative research, and showing track record of managing and executing large research efforts from start to finish. 3+ years of experience with a range of research methods (qualitative and quantitative, behavioral and attitudinal) and activities (study design, test creation, moderation, analysis, reporting, etc.). Preferred qualifications Preferred Qualifications Experience conducting research for physical environments, omni-channel experiences and service design programs, including aspects of human factors. • Experience working on consumer facing digital/physical products. • Experience conducting remote research, using tools such as usertesting.com and dScout. • Strong sense of ownership, urgency, and flexibility. • Passion for working in environments where navigating ambiguity is the norm. • Exceptional interpersonal, motivational and communication skills to build trust across teams. • BA/BS or equivalent degree in psychology, cognitive science, human factors, HCI, HCD, etc. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.