We are seeking a UX Researcher to join our growing team. The ideal candidate will have a passion for understanding user behavior and translating insights into actionable recommendations. As a UX Researcher, you will work closely with designers, product managers, and developers to ensure our products meet the needs and expectations of our users.
WHAT YOU WILL BE DOING Partner closely with product owners, project managers, business analysts, and UX designers to plan, conduct, and communicate user research that guides meaningful and usable product design decisions.Design and conduct qualitative and quantitative, attitudinal and behavioral, and generative and evaluative studies from beginning to endCreate exemplary research artifacts, presentations and reference materials to support and socialize research findingsCollaborate with cross-functional teams to provide research consultation that aligns to the needs of the businessInfluence and inspire leadership and stakeholders through compelling narrativesBe a driving force in the development of UX maturity and education across the companyMentor junior team members on research best practices, as neededIdentify and communicate ways in which user feedback can drive business outcomes WHAT WE NEED FROM YOURequired:
5+ years of experience conducting and leading user research efforts in a product organizationExpert knowledge of Agile principles and working within a Sprint cadenceMust demonstrate advanced emotional intelligence, interpersonal communication, and critical thinking skillsExpertise in visual, written, and oral story telling with the ability to produce useful artifacts and reference materials to support design initiativesExperience conducting user research and deriving insights via qualitative, quantitative, generative, evaluative studies, behavioral, attitudinal methodologiesAdvanced experience and knowledge of user research tools and platforms (e.g., Qualtrics, Maze, UserTesting.com, User Zoom)Experience selecting the appropriate data collection methodsAbility to communicate research results and data and justify methods and approaches-both visually and verballyExperience successfully leading workshops within internal team and with cross-functional stakeholdersExperience driving UX maturity or supporting user research education within your previous organizationDemonstrated history of leading multiple projects simultaneously and balancing projects with fluid prioritiesExperience as a mentor or advisor for less experienced UX professionalsConcrete evidence of your impact on the organization and outcomes based on your work (Case Studies, Portfolio)Preferred:
Degree in Human Factors, Social Sciences, Human Computer Interaction, User Experience Design, or related degree or equivalent experienceWorking knowledge of accessibility standards (WCAG, 508 Compliance)Working knowledge of mortgage or financial industryExperience serving as a UX research advocate, leader, and/or educator within previous organizations THE PLACE & THE PERKSReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and DunkinIndoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes. Connect With UWM! Not sure what to apply for? Connect with us to speak with a Recruiter and explore opportunities! .