AWS Kumo is a fast-growing, agile and collaborative team of technologists with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. We own critical cloud services used by all AWS customers to build, optimize, manage, and operate at scale. Our broad portfolio of services includes AWS Managed Services (AMS), AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-service Automation, Support Center, next generation Routing, and more, as well as all the internal tooling used by our global AWS support organization to provide exceptional customer engagement. Kumo’s product portfolio integrates AI/GenAI to provide the next generation of experiences for customers, predictively recommending solutions and proactively solving customer problems.

The AWS Kumo UX team is looking for a highly experienced and motivated mixed-methods UX researcher to raise the bar on UX research at Amazon. This role will be responsible for designing and conducting UX research primarily in the early stages of the design and product cycle, with particular focus on generative research to understand user needs, customer journey mapping, understanding pain points with existing solutions, and evaluation of early concepts and prototypes.


Key job responsibilities
-Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable insights
-Synthesize research insights and distill them into compelling narratives that frame problems, illuminate the customer needs, and lead to relevant and actionable ideation spaces
-Guide cross-functional partners on the execution of research studies and the delivery of results
-Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving decision-making
-Present research findings and recommendations to stakeholders across varied levels


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.