Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As a Senior UX researcher in Global Banking, you will use Design Thinking methodology to develop empathy for our product’s users. You will work closely with local and global multidisciplinary teams to deliver high quality, end-to-end research deliverables in a fast-paced environment. You will support the development of best-in-class digital products and services.

Job responsibilities

Plan and execute UX research tasks to align with our product timelinesAdvocate for user needs while understanding their connections to our business goals and desired outcomesCreate compelling, multimedia visualizations to highlight insights that provide recommendations, inspire and direct design, and help shape product roadmapsCollaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineersOrganize and document research processes, operations, and outputs to share with other teamsConduct statistical analyses of behavioral/background/meta data Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organizationBuild research surveys, analyze data, and develop reports and presentations designed to translate complex findings for varied audiences

Required qualifications, capabilities, and skills

Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields3+ years of work experience in the UX research field, with at least some experience working on large and complex productsSamples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projectsExperience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycleDeep understanding of the Design Thinking methodologyFormal training in running higher-level statistical analyses; experience using RExcellent verbal and written communication skillsAbility to communicate and document research findings through artifacts and presentationsFamiliarity with UX research tools (UserTesting, Dscout, etc.)

Preferred qualifications, capabilities, and skills

Experience in planning and facilitating Design Thinking workshopsFamiliarity with the financial domainFamiliarity with UX design tools such as Figma and the Adobe suite