We are seeking an experienced Organizational Change Management (OCM) Lead to support the Veeva QMS Implementation within a global pharmaceutical environment. The ideal candidate will have 8+ years of experience in leading change management strategies, developing Standard Operating Procedures (SOPs), work instructions, and training materials (including video-based learning). This role requires extensive experience in pharmaceutical QMS transformations, global OCM activities, and compliance with GxP regulations.
The OCM Lead will collaborate with business and IT stakeholders to ensure smooth adoption of Veeva QMS, enhance user experience, and drive continuous improvements in Client’s quality management processes.
1. Organizational Change Management (OCM) Strategy & Execution
• Develop and implement a global OCM strategy to support the adoption of Veeva QMS across multiple regions.
• Define and execute a structured change management plan, ensuring alignment with business goals and regulatory requirements.
• Establish OCM governance, monitoring business readiness and adoption success through KPIs and stakeholder engagement.
• Lead stakeholder engagement efforts to drive awareness, readiness, and support for the system rollout.
• Develop and execute a communication strategy, ensuring clear messaging for all levels of the organization.
________________________________________
2. SOP & Work Instruction Development
• Lead the creation and standardization of Standard Operating Procedures (SOPs) and Work Instructions for all QMS business processes.
• Collaborate with business process owners, quality teams, and regulatory teams to document and validate QMS workflows.
• Ensure all documentation aligns with GxP, FDA, EMA, and other global compliance standards.
• Manage document control processes to ensure accurate revisions and approvals.
________________________________________
3. Training & Learning Content Development
• Design and develop comprehensive training programs, including:
o eLearning modules
o Step-by-step work instructions
o Video-based training materials
o User guides and process manuals
• Develop and execute a training and translation plan for system deployment across global teams.
• Ensure all training content is compliant with GxP requirements and aligned with regulatory standards.
• Facilitate role-based training sessions for end-users, process owners, and leadership teams.
________________________________________
4. Team Leadership & Collaboration
• Lead and mentor a team of OCM specialists, training developers, and process trainers.
• Work closely with IT, Business Process Owners, Quality & Compliance, and Training teams to drive seamless change adoption.
• Organize and facilitate stakeholder workshops, town halls, and engagement forums to ensure alignment and user adoption.
• Act as the single point of contact (SPOC) for all OCM-related activities within the Veeva QMS implementation project.
________________________________________
5. Project Management & Implementation Support
• Collaborate closely with the Agile PMO and Scrum Masters to ensure detailed project planning.
• Track OCM milestones, deliverables, and risks, ensuring alignment with project objectives.
• 8+ years of experience in Organizational Change Management (OCM) within the pharmaceutical industry, focusing on QMS transformations.
• Extensive experience in Veeva QMS implementation or similar electronic QMS platforms.
• Strong expertise in developing SOPs, Work Instructions, and Training Materials for regulated business processes.
• Proven ability to lead global OCM initiatives, manage cross-functional teams, and drive user adoption.
• Strong understanding of GxP, 21 CFR Part 11, FDA/EMA compliance, and pharmaceutical regulatory requirements.
• Experience developing multilingual training materials and managing translation processes for global teams.
• Proficiency in training development tools (e.g., Articulate, Brainshark, Veeva Vault LMS).
• Expertise in Microsoft 365, Confluence, JIRA, and Agile methodologies.
________________________________________
Preferred Qualifications:
• Experience working with ServiceNow, SAP ECC/S4, JDE, and enterprise data backbone systems.
• Familiarity with data migration and integration activities for QMS platforms.
• Knowledge of training effectiveness measurement and performance analytics.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $106,200 - $185,800.
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs
#LI-CG1
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.