Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Key Responsibilities:

Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possibleBecome proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant dataMaintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracyManage inbound calls, emails and texts in a timely and efficient mannerIdentify client needs, research issue and provide solutions and/or alternativesBuild sustainable relationships and engage clients by providing best-in-class serviceMeet and/or exceed established verification guidelines and key performance criteriaWork closely with our peers and BPO partners to deliver on client SLAsWork across the organization as needed to resolve requests and correct issues/problemsContact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintainedIdentify areas of process improvementEffectively communicatePerform other duties as deemed necessary by management

Skills:

Excellent oral and written communications skills, particularly in a phone, email, SMS or chat contextEffective time managementAttention to detail and follow-throughDemonstrated ability to adapt in a changing environment,Ability to multi-task within a fast-paced, high energy, dynamic and demanding environmentDemonstrated experience being a customer-focused, service-oriented professional

Qualifications:

Minimum

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

• Requires strong knowledge of Microsoft Office

• Excellent attention to detail to work effectively with teams throughout organization

• 2+ years customer service experience required

Preferred

• Degree in related discipline

• Experience in auto, logistics, or transportation industry desired

Work Environment:

Long periods of sitting or standing in an office environment

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

About Cox Automotive:

Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Cox Automotive, a subsidiary of Atlanta-based Cox Enterprises, includes Manheim, AutoTrader.com, Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers and financial institutions. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 team members in over 150 locations worldwide. The company partners with more than 40,000 dealers, as well as most major automobile manufacturers, and touches over 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. Cox Automotive unites more than 20 brands in this space, providing an end-to-end solution to transform the way people buy and sell cars every day.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.