Company :HM Health SolutionsJob Description : 

JOB SUMMARY

This job supports multiple teams (Sales, Product Engineering) by specializing in understanding the technical aspects of the EHS platform and integration touchpoints, explaining them to potential vendors and/or customers.

ESSENTIAL RESPONSIBILITIES

Serve as the primary point of contact, and technical liaison, between Sales, Engineer, and Vendor relationsInterpret and communicate effectively with customers, partners, and colleagues to ensuring all pertinent system requirements are metRecognize and issue recommendations to customers to align with cost-effective resolutionAssist in modifying and resolving issues with clientsAlign on functional teams to ensure common goal alignment on a given initiative/projectCommunicate and align as needed assistance to the sales team to provide respective supportEngage customers and clients to cultivate customer rapportOther duties as assigned or requested.

QUALIFICATIONS

Minimum

Bachelor's Degree5 years in Information Technology and Information Systems 3 years in Strategic OR Analytic Consulting3 years in Vendor Relations OR Customer Engagement3 years in the Healthcare industry

Preferred

Master's Degree3 years in Sales

KEY SKILLS

Customer RelationsLeadershipConsultingPresentationCustomer Rooted Problem SolvingStrategic Decision MakingStrong understanding of the healthcare industry, consumer engagement and customer designEffective communicator to all levels of the organization 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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