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Position Summary:

Responsible for vendor service delivery governance, overseeing the performance of contracted vendors (including Managed Service Providers) across the enterprise in support of the organization’ strategic Technology Vendor Management Program. Analyze vendor performance to assess compliance-to-contract, identifying contract performance deficiencies or areas of performance improvement and corresponding actions such as remediation plans, tracking contracted service levels and remedies and conducting activities such as account reviews with the objective of attaining “beyond the contract” value from vendor relationships. Understands software license models, performs contract renewals, reviews and vendor negotiations.

Essential Functions:

Participate in the creation of vendor management tools, standards and processes.

Participate in vendor negotiations; responsible for tracking and maintaining vendor performance

Develop annual objectives for selected vendors with the goal of reducing costs, improving performance and driving efficiencies.

Conduct account reviews, which include vendor performance, with strategic and other selected vendors.

Maintain license audit schedule and perform regular internal license audits as well as externally requested software audits.

Provide licensing guidance to Gordon Food Service managers (project managers, team manager, directors, etc…) regarding implementation of new systems, integration of acquired systems, and changes to other existing systems and usage affecting licensing.

Review existing contracts to provide guidance and understanding to Gordon Food Service managers.

Review new contracts to provide input prior to signature.

Provide input for budgeting of renewals, new support contracts and subscription agreements.

Manage hardware and software support renewals.

Produce required asset management and IT financial reporting in a timely manner.

Other duties and responsibilities as assigned.

Knowledge / Skills / Abilities:

Must have good written and verbal communication skills and good organizational and problem-solving capabilities. 

Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

Develops solutions to a variety of problems of moderate scope and complexity.  Refers to policies and practices for guidance.

Knowledge of spreadsheet, word processing, presentation, email and internet software applications.

Two to Four years of IT vendor management experience preferred

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BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and drug tests all employees.