**#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** Community Operations is the heart and soul of our **#BuildWithHeart** approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber! **About the Role** Team Overview: Join our Global Support Operations team, dedicated to serving the US and Canada markets. As part of the US and Canada Vendor Management team, you'll play a crucial role in overseeing daily vendor operations and fostering strong relationships with our Vendor Partners. Role Description: As a Vendor Management Specialist, your primary focus will be on meticulously managing daily, weekly, and monthly site performance metrics. You'll analyze KPI trends, extract insights, and pinpoint problem areas within our managed businesses. Additionally, you'll take charge of coordinating cross-functional projects, ensuring seamless documentation, and driving data-driven analyses to identify and address issues effectively. ### Your Impact in Role: - Track and report vendor performance metrics, ensuring accountability and improvement. - Coordinate with internal teams and third-party vendors to close action items and resolve issues. - Lead performance improvement projects and provide actionable insights to enhance business operations. - Build and maintain strong relationships with vendors, ensuring alignment and effective communication. ### The Experience You'll Bring: - Proficient in Google Workplace (Docs, Sheets, Slides) for daily tasks and project documentation. - Familiarity with Uber’s products and operations, specifically in the US & Canada markets. - Previous experience in customer experience delivery, with a focus on proactive problem-solving. - Strong stakeholder management skills and an ability to communicate effectively across teams. ### Preferred Qualifications: - Excellent storytelling and presentation skills, with a focus on clarity and engagement. - Background in project management/change management, with relevant certifications a plus. - Proven success in driving customer experience initiatives for Uber products across multiple regions. - Strong data analysis skills, with experience in SQL and vendor relationship management. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).