JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Vendor Manager is the day to day key contributor to a successful partnership with third party suppliers for IFM Services. This role interfaces closely with IFM field personnel, Supply Chain and Procurement, client and vendors to ensure a strong mutually beneficial relationship.

Responsibilities·Vendor Management of Facility Management (FM) providers·Full adoption of a new work order technology system (Corrigo) and provide training to FM providers·Develop and drive FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policies·Leverage data from various systems to develop scorecards integrating reports from surveys, operations data, and other data sources·Facilitate vendor review meetings and hold fact-based, diplomatic, and frank discussions with vendors regarding opportunities for improvement·Spearhead internal process improvements identified through collaboration with suppliers·Ensure supporting documentation is “audit ready” to meet client’s quarterly audit cycle deliverables·Key user for supplier financial risk management software platform·Single point of contact for account supply chain team to:1) Client subcontractor vendor management program manager2) Operations team regarding work order management activities and escalated vendor issues3) Firm and client supplier diversity program managers·Manage and develop strategic vendor relationships through a quarterly business review (QBR) process to drive performance, value, and innovation for key recurring service categories such as landscaping, snow removal, and pest control·Develop Key Performance Indicators (KPI) and Service Level Agreements (SLA) for strategic suppliers in key categories·Form cross-functional teams to address vendor management challenges in a holistic fashion·Communicate with senior management team regarding vendor performance and relationships·Manage special projects as requestedQualifications·Bachelor’s degree or the equivalent is preferred·3+ years Vendor Management experience for FM services·Presentation skills and professional communication-style both written and verbal·Financial Acumen·Supply chain experience (purchasing, procurement, sourcing, vendor management) is required·Orientation and balance of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking is required·Experience working with hard and soft services categories, particularly real estate services within Facilities Management and Project Management service lines, is preferred·Knowledge of service contracts and compliance issues in a financial services environment including certificates of insurance (COI), background checks, and financial reports (Dun & Bradstreet) is preferred·Experience developing scope of work (SOW), KPI, and SLA documents is preferred·Analytical toolkit including data sourcing from operations systems, advanced MS Excel, and MS Access is preferred

Estimated total compensation for this position:

92,000.00 – 115,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, Minneapolis, MN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.