Position: Vendor Onboarding Supervisor Job Description: The Vendor Onboarding Supervisor is responsible for managing and coordinating the process of onboarding new vendors to ensure smooth integration into the company’s operations. This position is responsible for ensuring timely and accurate communication with vendors, facilitating the collection of required documentation, and assisting in vendor setup and compliance to company standards. Core Responsibilities & Duties: + Coordinate and manage the onboarding process and team for new vendors, including initiating communication and gathering necessary documents and agreements + Ensure the team’s timely and accurate setup of vendor accounts in internal systems + Serve as the primary point of contact for the Onboarding Team during the onboarding process, providing guidance and addressing any issues or concerns + Manage the collection, review, and verification of vendor documentation such as contracts, insurance certificates, tax forms, and other compliance-related documents + Collaborate with legal, procurement, and other departments to ensure all vendor agreements and documentation meet company standards and requirements + Drive improvements, standardization and automation in the vendor onboarding and maintenance process + Lead and manage the vendor 1099 process + Lead specific projects for vendor clean-up, master data improvements, and process redesign/optimization + Assist with the resolution of any issues that may arise during the vendor onboarding process, including discrepancies in documentation or delays + Ensure that all vendor accounts are compliant with company policies, legal requirements, and industry regulations + Provide ongoing support to vendors and the Onboarding team during the initial stages of their partnership with the company + Manage the integration of new vendors into relevant systems, including invoicing, payment processing, and communication platforms + Generate and maintain reports on vendor onboarding progress and completion status + Work with vendors to ensure that they understand and are aligned with the company’s operational procedures and expectations + Conduct training sessions or provide resources to new vendors and the Onboarding Team as needed + Other duties as assigned Qualifications: + Minimum of 2 years of vendor management or onboarding experience + Bachelor’s degree in Business Administration, Supply Chain Management, or a related field, or equivalent experience + Strong proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word + Experience with vendor management software or systems is preferred + Familiarity with legal and compliance documentation requirements for vendor onboarding + Excellent organizational and multitasking abilities, with strong attention to detail + Strong communication skills, both oral and written, to effectively collaborate with internal teams and vendors + Ability to work independently, prioritize tasks, and meet deadlines + Ability to maintain confidentiality and manage sensitive information + Problem-solving skills and the ability to think critically when addressing challenges + Experience in a fast-paced, dynamic environment is a plus Skills: + Detail-oriented with strong organizational skills + Excellent communication and interpersonal skills + Customer service-oriented with the ability to address vendor needs and concerns + Strong analytical skills with the ability to review, verify, and validate documents + Ability to write processes in SOP forma + Ability to lead others + Ability to work cross-functionally with various departments, including procurement, legal, and finance + Ability to manage multiple tasks simultaneously while maintaining accuracy Forward Air is an Equal Opportunity Employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team