Associate Manager of Vendor Operations

 

The Vendor Operations Associate Manager will be responsible for managing daily interactions with digital workplace services suppliers, ensuring that all vendor provided products and services meet the organization’s standards and requirements. This role involves monitoring vendor performance and collaborating with internal teams to optimize vendor relationships. The manager will address and resolve any issues or conflicts with vendors. The manager will stay updated on industry trends and best practices to ensure that service providers are recommending new approaches that provide continuous delivery improvement. The manager will lead their resources to develop high level delivery plans based on a set of objectives (scope, delivery and technical approaches, risk, assumptions, staffing plans, other cost, and ongoing operational plans and cost). Coaches and mentors' employees.

Position Responsibilities:
Strategy

Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.

Delivery Planning and Execution

Create, prioritize, plan and execute portfolio/product roadmaps or initiatives through collaboration with Technology and appropriate business partners. Reduce time to market by utilizing Agile methodologies and/or applying appropriate methodologies, e.g. dev/sec/ops. Surface issues and risks; escalate for resolution. Ensure employees deliver new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners and/or colleagues.

Technology/Operational/Risk Control

Cultivate good system and employee management disciplines including clearly defined and documented roles and responsibilities. Define and report metrics based on overall business objectives. Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations. Ensures processes and controls within assigned area to enhance performance, security, reliability and availability of systems. Drive a continuous improvement and compliant culture through documented policies, procedures and architecture.

Leadership

Manage and develop team cultivating a spirit of one team with shared goals and objectives. Select, motivate and retain high performing talent. Provide on-going feedback to maximize overall performance.