Job Summary:

The Role:

Financial / Cash Handling

Ensure compliance of cash handling policies and proceduresBalancing and reconciling daily/nightly ticket salesAssist Manager/Supervisor in reconciliation of cash drawers and ticket stockAssist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicableAssist Manager/Supervisor in distributing accurate daily ticket counts to Artist RepresentativesAssisting Manager & Supervisor with internal Ticket Orders and ReportsWork with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

Prompt, courteous and knowledgeable customer service both in person and over the phoneFacilitate night of show Will Call & Guest List OperationsTroubleshooting night of show issues (Transfers, barcodes, account issues, etc.)Work with Guest Services/Operations on any ADA requirementsProviding knowledge of upcoming events & upgrades availableKnowledgeable on the events culture and genreProviding positive energy