Job Summary:

WHAT YOU’LL DO

Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.

Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.

Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”

Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.

Assist with deployment, inventory management, and maintenance of onsite POS terminals.

WHAT YOU’LL BRING

Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred.

Self-motivated, capable of independent reasoning and troubleshooting

Highly organized and strong attention to detail

Must be able to adapt to a constantly changing and at times stressful work environment.

This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.