Responsibilities

Ready to take your troubleshooting and diagnostic skills to the next level? As a VenueNext Support Representative, you'll be a vital part of our enterprise customer support team, working with cutting-edge technology to provide top-notch support to clients around the world. You'll use your skills to troubleshoot and resolve post-sales customer inquiries via electronic channels such as web, email, or video conferencing, ensuring a seamless experience for our customers.

Resolve post-sales enterprise customer inquiries and provide first-level enterprise customer support. Triage and troubleshoot issues using documentation, web resources, and lab testing. Handle open service requests, implement fixes, and document details in real-time. Provide guidance and real-time resolution on technical and non-technical customer issues related to point of sale, e-commerce, and native mobile applications. Gain knowledge of specific product areas within our core technologies and applications. Develop advanced troubleshooting and diagnostic skills. Work closely with our engineering and account management teams to ensure top-notch support for our enterprise customers.

Qualifications

Excellent communication and problem-solving skills. Ability to work weekends and nights, as many of our customers are event-based. Tech-savvy with a passion for learning and growing. Prior experience in customer support is a plus. Ability to work well independently and with a team. Must be open to working evenings and weekends.