SAVA is looking for a Veritas Enterprise Vault Engineer to work in Washington, DC. The Enterprise Vault is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks. Personnel assigned to this task must have the ability to adjust to changing priorities and work well under pressure. **Responsibilities** + Administers, develops, runs tests, implements, and maintains operating system and related software. + Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. + Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and performs data recoveries. + Recommends hardware and software upgrades according to growth statistics and disk space forecasts. + Provides technical support for system users. + Performs work under general supervision. + Handles moderately complex issues and problems and refers more complex issues to higher-level staff. + Typically requires BA and 2-4 years. The Enterprise Vault is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks including but not limited to: + Contractor shall participate in teleconferences or technical meetings to review, educate, and support program objectives. + Contractor shall perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation; Contractor shall record configurations change requests through the established change control board. + Contractor shall process storage requests, migrations and decommission tasks. + Contractor shall monitor failed system components and coordinate logistics, vendor support, and site support as needed. + Contractor shall respond to monitoring alerts and warnings with prompt corrective actions and escalations. + Contractor shall complete all scheduled maintenance in accordance with established policies and procedures. + Contractor shall prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance. + Contractor shall manage technology in remote environments. + Contractor shall review and process tickets related to supported system according to the established service level agreements tracked within the service manager database. + Contractor shall provide initial response, Level 1 and Level 2 escalation for outages. + Contractor shall schedule maintenance actions in a timely manner. + Contractor shall create Power Shell and VBS scripts as needed to automate routine maintenance tasks. + Contractor shall facilitate the migration of system into cloud infrastructure. + Contractor shall perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems. + Contractor shall review system and application logs to verify completion of scheduled jobs such as backups. + Contractor shall apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications. + Contractor shall configure / add new services as necessary. + Contractor shall research and recommend innovative, and where possible automated approaches for system administration tasks. + Contractor shall prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project. + Contractor shall provide before/ or after core hour work as required. **Qualifications** + Minimum of 4 years of Systems Engineer/Administrator experience + Minimum of 2 years of previous experience in architecture and design of complex high-available systems + Minimum of 1 year Experience researching and resolving customer product support complaints and issues + Possess at least 3 years of Veritas eDiscovery 10 or industry recognized review platform Experience. + System administration knowledge of Microsoft Exchange 2016, 2019, and Microsoft O365. + Experience administrating and supporting Microsoft Windows server 2016/2019 in a large physical and virtual infrastructure. + Full understanding of DNS, WINS, DHCP, and LDAP compliant directories. + Strong knowledge of IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS), and network architecture. + Experience with VMware virtualization administration and tools, Vsphere console, and a firm understanding of virtualized infrastructure concepts. + Disaster recovery and ancillary messaging components. + In-depth knowledge of email archival systems messaging systems, system administration and architecture expertise. + Demonstrated ability to work independently with high level of initiative and excellent troubleshooting skills, as well as work in a team environment. **Pay Range** $133,000 -$150,000 **Benefits** Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.