Customer Care Representative -VIP Customers

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

Summary

As a Centralized Customer Service Representative, the position provides exceptional customer care to internal and external customers and helps exceed customer expectations daily. This position works with a select group of customers who have had issues with their delivery service or the product who we call our VIP Customers. This position collaborates with our Retail Distribution Center to ensure that the issue is resolved correctly the first time, and the VIP customer is completely satisfied. When

Ashley strives to create an exceptional experience for our customers! To make sure we are successful in this goal, the VIP Customer Care Representative provides outstanding service experience for every store guest and store team member. Maintains a welcoming, professional, visible presence over the phone and with team members, engage with guests over the phone, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company's brand image.

Primary Job Functions

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

· Provide accurate information regarding products and services to assist customers effectively.

· Analyze customer issues to identify solutions and escalate complex problems when necessary.

· Maintain detailed records of customer interactions and transactions in our computerized system.

· Collaborate with team members to enhance overall customer experience.

· Uphold company policies and procedures while delivering outstanding service.

· Participate in training sessions to improve product knowledge and customer service skills.

Skills

· At least one year’s experience in customer service or call center environments is preferred.

· Strong phone etiquette with excellent verbal communication skills.

· Ability to analyze customer needs and provide effective solutions.

· Multilingual abilities, especially in Spanish, are a plus.

· Proficient in using computerized systems for record keeping and data entry.

· A positive attitude with a commitment to delivering high-quality customer support.

Benefits

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

· Health, dental benefits, and vision insurance

· Employee Discount from 10% - 30%

· Life/Disability Insurance

· Flex Spending Account

· 401K

· Paid Time Off & Holidays

· Paid Training

· Paid Birthday

· Weekly Pay

Learn more about who we are and the causes we support here.  

Apply now and find your home at Ashley!