Oracle Advanced Customer Services provides unmatched, tailored support that ensures your Oracle technology investments deliver ground breaking innovation and performance your business requires to compete—all while coexisting within your IT environment. 

Key Responsibilities:

Accountable for providing customers with the guidance and support needed throughout the full implementation life cycle to ensure successful and most effective use of Oracle’s products and related implementation services. Enhance the customers' use of Support Services, drive a high degree of satisfaction, reference ability, and protect/improve revenue streams. Advocates for customers and becomes a trusted advisor aligning with the business partners of their assigned customers.  A TAM University training and mentoring program 6-12 months in duration will be available to the TAM coming into this position. This training program will include mentoring, supporting, shadowing, and monitoring. 

Manage small accounts, and with other TAMs, will support medium or large accounts to enhance the customers use of Support Services. Align contracted services with customer goals and objectives. Supervise and communicate the status on sophisticated projects and manage small projects independently. Collaborate with Sales, Delivery account team, and customer teams to determine their needs and identify appropriate solutions. Coordinate delivery for Support Services. Has a good knowledge and understanding of Oracle policies, procedures, reporting, escalation process and delivery tools? Work involves some problem-solving and customer critical issue management with assistance and guidance in understanding and applying company policies and procedures. Completes own role largely independently within defined policies and procedures. Will have supervision on medium to large accounts.

Career Level - IC2