At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
• Must have some proven/successful management experience
• Leadership experience strongly preferred
• Military experience or military-connected preferred
• If applicant is a veteran, must have an honorable discharge (proof of DD 214 required)
WORKING CONDITIONS:
• Remote but local to the Phoenix, AZ area
• Must have reliable transportation to travel regionally
• Frequent bending, reaching, lifting, pushing, and pulling up to 50 lbs.
Job Summary
SummaryResponsible for developing and managing outreach programs aimed at supporting patients and connecting them with community resources and behavioral health services. Works to enhance patient access to care through partnerships with external agencies and community organizations, improving overall patient outcomes and well-being. Provides education and guidance to ensure patients receive appropriate support throughout their care journey.
Does this position require Patient Care?
Yes
Essential Functions
Establishes and maintains relationships with community organizations, healthcare providers, and support agencies to facilitate patient referrals and services.
-Conducts assessments to identify patient needs and connects them with available resources in the community, including behavioral health and social services.
-Develops and implements outreach strategies to enhance patient engagement and ensure underserved populations have access to essential care.
-Collaborates with internal clinical teams to create individualized care plans that address social, emotional, and behavioral health needs.
-Oversees program logistics, including scheduling, coordinating with community partners, and monitoring outreach activities to ensure compliance and effectiveness.
-Provides education and guidance to patients and families regarding available community services and how to access them.
-Tracks and reports on program performance, analyzing outcomes to identify areas for improvement and adjust strategies as needed.
-Maintains accurate and confidential records of patient interactions and referrals, adhering to privacy regulations and hospital policies.
-Advocates for patient needs and represents the hospital in community meetings and outreach events to promote accessible healthcare services.
Qualifications
Location
Must live in or near Phoenix, Arizona
Education
Bachelor's Degree Social Work required, or bachelor's degree Public Health required, or bachelor's degree Related Field of Study required
Experience
Experience in clinical outreach, social work, or community health 5-7 years required and Experience working with diverse and underserved populations 3-5 years required and Experience within a hospital or healthcare setting 3-5 years preferred
Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills for working with patients, families, and community partners.
- Ability to conduct needs assessments and develop effective outreach plans.
- Strong organizational skills and attention to detail in tracking and managing program activities.
- Ability to handle sensitive information with discretion and maintain patient confidentiality.
- Proficiency in using electronic health record systems and case management software.
- Problem-solving skills to address barriers to patient care and access.
Please note: Reliable transportation is required
Additional Job Details (if applicable)
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service – for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.
At Home Base, you are seen, heard, and treated with dignity and respect. We are committed to embodying values of anti-racism, diversity, equity, and inclusion. We recognize and work collaboratively to address disparities. We strive to foster an inclusive team environment in which each person has an experience of being valued and respected regardless of their intersecting identities.
Home Base is part of Massachusetts General Hospital, an Equal Opportunity Employer. By embracing diverse individuals, skills, perspectives, and ideas, we choose to lead. Applications from protected Veterans and individuals with disabilities are strongly encouraged.
Physical Requirements
Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Remote
Work Location
123 Main Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Massachusetts General Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.