Veterans Assistance Regional Manager (NORTHWEST REGION) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4830343) Apply  Veterans Assistance Regional Manager (NORTHWEST REGION) Salary $4,177.00 - $7,518.00 Monthly Location Bossier City, LA Job Type Promotion Job Number DVA205713-NWREG-02122025 Department DVA-Department of Veterans' Affairs Opening Date 02/12/2025 Closing Date 2/17/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace. This position is located in Bossier City, LA. The Veterans Assistance Regional Manager for the Northwest Region manages all parish Veterans' Contact Assistance programs in the region assigned. This incumbent will have direct subordinates, and receives direct supervision from the Deputy Assistance Secretary for Contact Assistance. The position will be filled by promotion of a permanent LDVA employee. There is no guarantee that all applicants will be interviewed. The hiring manager has 90 days from the closing date of the announcement to make a hiring decision. Should you be selected for an interview, you will be notified by the contact information listed on your application. AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES: + Acting with Ethics and Integrity:The ability to be consistent, honest, and a trustworthy steward of State resources. + Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas. + Demonstrating Accountability:The ability to accept ownership for your actions, behaviors, performance, and decisions. + Displaying Expertise: The ability to exhibit specialized skills or knowledge gained from experience or training + Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization. + Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws. + Learning Actively:The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals. + Solving Problems: The ability to discover solutions to problems. + Thinking Critically:The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion. + Training Others:The ability to facilitate the acquisition of work-related knowledge and skills in an effort to improve employee performance. To qualify for this position, you must be an honorably discharged veteran of the United States Armed Forces. Please attach a copy of your DD 214 Member 4 copy to this job posting. A Resume will not be accepted in lieu of work experience. An application may be considered incomplete if the work experience and education sections are not completed. There is no guarantee that all applicants will be interviewed. Should you be selected for an interview, you will be notified by the contact information listed on your application. No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career andnot the maximum amount we are allowed to pay a new hire. Disqualification While we encourage all interested applicants to apply, please be aware that there are various reasons that your application may be disqualified from consideration including, but not limited, to: + Failure to fully complete the education and work experience sections of the application; (Please note for the education section that the semester area refers to the # of credit HOURS and not the # of semesters you completed) + Submission of a resume and/or SF-10 application in lieu of the online application. Information on the resume will not substitute and must also be included on the actual job application in order to be considered. + Failure to list complete license information (if applicable to the job position). + Failure to submit an equivalency evaluation statement for an international degree by the closing of this announcement. For further information about this vacancy contact: Torin McClanahan, HR Analyst Torin.McClanahan4@la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: Seven years of experience in veterans service work, administrative services, or social services; OR Six years of full-time experience in any field plus four years of experience in veterans service work, administrative services, or social services; OR A bachelor's degree plus four years of experience in veterans service work, administrative services, or social services; OR A master’s degree plus three years of experience in veterans service work, administrative services, or social services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: Incumbent may be required to provide a DD-214 as evidence of being an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis. Job Concepts Function of Work: To manage all veterans assistance offices in an assigned region, the New Orleans Claims Office, or administers the States Veterans Assistance Programs. Level of Work: Manager. Supervision Received: Broad review from the Veterans Assistance Deputy Director. Supervision Exercised: Direct over Veterans Assistance Counselor Supervisors and clerical employees. Location of Work: Department of Veterans Affairs. Job Distinctions: Differs from Veterans Assistance Counselor Supervisor by the presence of responsibility for managing a region, the New Orleans Claims Office, or administering State Veterans Assistance Programs. Differs from Veterans Assistance Deputy Director by the absence of responsibility for assisting in directing all Department activities. Examples of Work Supervises all employees of the veterans contact assistance program in a region of the state, the New Orleans Claims Office, or administers the State's Veterans Assistance Programs. Administers the State Educational Assistance Program, the State Military Bonus Program, and other applicable Veterans Assistance programs by establishing, verifying applicant eligibility and process to completion. Prepares all news releases and publishes the Departmental publication, SERVO. Analyzes all changes in veteran laws and regulations issued by state and federal authorities. Prepares and distributes technical bulletins to keep all employees advised of changes in federal/ state laws and regulations. Plans, organizes, and implements a statewide training program for Veterans Assistance Counselors through assessing training needs, identifying resources, establishing priorities, designing/delivering training, and evaluating training results. Prepares the budget for the region or area. Inspects the parish offices to determine compliance with policies, procedures, rules, and regulations. Promotes Veterans' Assistance programs by meeting/addressing organizations, civil groups and public officials. Reviews the most complex and controversial claims submitted by subordinates. Assigns Veterans Assistance Counselors to parish offices to relieve absent officers. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Are you an honorably discharged veteran who served on active duty? + Yes + No 02 Did you attach your DD-214 to your application for this posting? + Yes + No 03 This job is being announced as a promotion and is open for application to current permanent classified employees of LDVA only. Applications received from non-employees will not be considered. Are you a permanent LDVA employee? + Yes + No 04 AEI: Rate your ability to act with ethics and integrity based on our definition: The ability to be consistent, honest, and a trustworthy steward of State resources. + 1= I have no experience and/or am uncomfortable acting with ethics and integrity + 2= I have limited experience or require assistance to act with ethics and integrity + 3= I can act with ethics and integrity + 4= I can act with ethics and integrity and help others improve their ability to act with ethics and integrity 05 AEI: Explain your rating by providing specific and relevant examples in the box below. 06 DA: Rate your ability to demonstrate accountability based on our definition: The ability to accept ownership for your actions, behaviors, performance, and decisions. + 1= I have no experience and/or am uncomfortable demonstrating accountability + 2= I have limited experience or require assistance to demonstrate accountability + 3= I can demonstrate accountability + 4= I can demonstrate accountability and help others improve their ability to demonstrate accountability 07 DA: Explain your rating by providing specific and relevant examples in the box below. 08 FPP: Rate your ability to follow policies and procedures based on our definition: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws. + 1= I have no experience and/or am uncomfortable following policies and procedures + 2= I have limited experience or require assistance to follow policies and procedures + 3= I can follow policies and procedures + 4= I can follow policies and procedures and help others improve their ability to follow policies and procedures 09 FPP: Explain your rating by providing specific and relevant examples in the box below. 10 LA: Rate your ability to learn actively based on our definition: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals. + 1= I have no experience and/or am uncomfortable learning actively + 2= I have limited experience or require assistance to learn actively + 3= I can learn actively + 4= I can learn actively and help others improve their ability to learn actively 11 LA: Explain your rating by providing specific and relevant examples in the box below. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email