Veterinary Client Service Representative, EPCT
Ethos Veterinary Health
Veterinary Client Service Representative
Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Emergency Pet Care of Texas (EPCT).
We’re on the lookout for a Client Service Representative to join our growing team!
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Responsibilities Include (but not limited to):Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliationCompensation:$18-$22 hourly, based on experienceSchedule:Full Time3x12 hour shiftsFridays - Sundays: 4pm – 4amWhat We're Looking For:Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!Benefits Include:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planWhy EPCT?
At Emergency Pet Care of Texas (EPCT), we’re not just an animal hospital – we’re the heartbeat of pet emergency care in the Magnolia community. Since 2015, we've been delivering top-notch, compassionate care when pets need it most. As a full-service, AAHA-accredited emergency and urgent care facility, we’re equipped to tackle any health crisis with expertise and urgency. Whether it’s late-night emergencies or unexpected health scares, you can trust us to provide the highest level of care for your furry family members, right when they need it most.
Join Our Team!
If you’re ready to be a hero for pets in need and work in a rewarding, fast-paced environment, we want to hear from you!Discover more about our clinic and the incredible work we do by visiting our website at https://www.emergencypetcareoftexas.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative
Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Emergency Pet Care of Texas (EPCT).
We’re on the lookout for a Client Service Representative to join our growing team!
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Responsibilities Include (but not limited to):Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliationCompensation:$18-$22 hourly, based on experienceSchedule:Full Time3x12 hour shiftsFridays - Sundays: 4pm – 4amWhat We're Looking For:Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!Benefits Include:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planWhy EPCT?
At Emergency Pet Care of Texas (EPCT), we’re not just an animal hospital – we’re the heartbeat of pet emergency care in the Magnolia community. Since 2015, we've been delivering top-notch, compassionate care when pets need it most. As a full-service, AAHA-accredited emergency and urgent care facility, we’re equipped to tackle any health crisis with expertise and urgency. Whether it’s late-night emergencies or unexpected health scares, you can trust us to provide the highest level of care for your furry family members, right when they need it most.
Join Our Team!
If you’re ready to be a hero for pets in need and work in a rewarding, fast-paced environment, we want to hear from you!Discover more about our clinic and the incredible work we do by visiting our website at https://www.emergencypetcareoftexas.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative
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