Do you thrive in a fast-paced team atmosphere and enjoy providing compassionate care to others? If so, Pet Emergency & Referral Center is looking to add YOU to their Client Service team!

 

Salary: $17.00 - $19.00 per hour based on experience

Schedule: We are a busy 24-hour emergency and specialty hospital.  Hours and days of the week will vary between 7am-12am, 7 days per week to ensure face time with all CSR team members.  Holidays and weekends are required.  Weekly shifts will be between 4-5 days per week, not to exceed 40 hours. 

Benefits:

401(k) with employer matchMedical/Dental/Vision Insurance plansSTD/LTD/Life Insurances plansEmployee Pet discount (Very generous)Paid time offParental leaveReferral programEmployee Assistance ProgramAnd more!

PERC in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment. The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients.

We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists. Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be. We foster an environment where all our team members are utilized to their fullest ability and encouraged to continue their professional development.

As a Client Service Representative, your responsibilities will include but not be limited to:

Answering incoming telephone calls using proper telephone etiquette as defined in the CSR manual, direct calls to other team members as necessary, and take care of routine calls such as scheduling appointments.Welcoming clients and patients to the hospital, check in patients, contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment.Monitoring the length of time clients are waiting, and appropriately handle situations where there is an extended wait. Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate call back reports, appointment lists, and other reports using the computer system as directed.Accepting payments from clients. Accurately process cash, checks, and charge card payments. Know and follow PERC payment policies.

About You:

1+ years of Veterinary Customer Service Experience. Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner.Ability to promote effective communication between the CSR team, doctors and technical staff.Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

For more information about our hospital, please visit our Pet Emergency and Referral Center homepage. 

https://www.petemergencyandreferralcenter.com/

Palm Beach Gardens, FL

PM19

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.

 

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