Classification Title:

Veterinary Client Service Representative I/II (CARE)

Job Description:

Examples of job duties include but not limited to
• Ability to clearly communicate expectations for clients regarding the reason for their visit and act as a liaison between them and the respective service(s) during the course of the appointment.
• Ability to address and resolve client issues including appropriate escalation when needed.
• Ensures owners are informed as to what is happening with their pet, provides status updates, and regularly checks on waiting clients to see if they have any unspoken needs.
• Correctly Schedule appointments through Hospital Information System (Cornerstone). Provide accurate estimates, be able to provide directions, and ‘what to expect’ documents.
• Obtaining weights on patients and entering it into the medical record in a timely manner.
• Placing clients and patients in exam rooms in a timely manner.
• Maintaining a schedule/record of patients seeing the service(s) represented throughout the course of the day.
• Ensure rDVM records have been obtained by calling or receiving them from client. Attaching them to Hospital Information System (Cornerstone) in a timely manner and alerting patient care team.
• Checking service emails, fax box, and food orders throughout the day as well as assisting services by completing callbacks and other administrative duties.
• Writing or attaching prescription requests to Hospital Information System (Cornerstone) and ensures that they have been documented correctly, received, and reviewed by doctor.
• Scanning documents and attaching them accurately to patient records in the Hospital Information System (Cornerstone).
• Ensure client is aware and understands charges. Collects payment for services rendered.
• Relay the value of charges to clients and answer questions posed by clients.
• Accurately balance a cash drawer on a daily basis.
• Responsible for uncompromising levels of cleanliness throughout the hospital while creating a safe and accident-free environment

Expected Salary:

$17-20/hour

Minimum Requirements:

Client Service Representative I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Client Service Representative II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• Knowledge of basic medical terminology, veterinary medicine, medical records, and billing systems.
• Proficiency with basic computer functions and ability to quickly learn new programs.
• Ability to perform basic arithmetic calculations involving money
• Good communication skills, verbally (telephone and person-to-person) as well as good literacy skills (ability to read and compose grammatically correct sentences) are critical to success on this position.
• Demonstrate consistent professional conduct and meticulous attention to detail.
• Ability to interact with clients from a variety of backgrounds in a tactful and courteous manner.
• Ability to plan, organize, and coordinate in a busy environment.
• Ability to make timely decisions in potentially stressful conditions while maintaining a positive attitude.
• Ability to work within a team and perform job duties with minimum supervision.
• Ability to handle frequent interruptions and adapt to changes in workload or work schedule while maintaining a strong attention to detail.
• Ability to set priorities and solve problems to achieve a desired outcome.
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner; Able to maintain effective working relationships with clinicians, coworkers, students, and clients.
• Open to accept constructive criticism from senior staff and clinicians and respond accordingly.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a CARE position offering limited benefits, including health insurance and paid time off.  When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.